Mobile-first solutions are now the norm.
Digitally savvy consumers are also digitally savvy employees and expectations in the workplace are rising – if they can log on to their internet shopping account from any device anywhere, and at any time, why shouldn’t they be able to do the same for their work emails, documents and software?
And as the traditional office setting becomes less and less relevant, how do employers strike the right balance of providing an outstanding enterprise mobility experience while maintaining security? We’ve identified 5 key building blocks how to prepare for and adopt a mobile-first approach. Without these fundamental aspects, the most dynamic strategy will fail to get off the ground:
STEP 1: Define your mobile strategy
Undertaking an audit of the underlying infrastructure on top of which the mobile strategy will function is the first step towards defining your mobile strategy. Areas to review include how the current wired network is performing, how any wireless connectivity is working, and how users are currently accessing resources when away from the office.
STEP 2: A foundational network infrastructure
Businesses will need a good platform on which to develop their strategy, including the latest generation wireless network, providing the correct speed across the network with no bottlenecks and a flexible deployment, which can scale up or down depending on business requirements.
STEP 3: Remote access
Whether an employee is accessing an enterprise system from the office, from the coffee shop downstairs, or from home, they expect to receive the same access and the same experience. However, access to sensitive materials and corporate information from an unsecured coffee shop Wi-Fi connection would not be appropriate, so organisations must seriously consider the security approach it wants to attach to its mobile working solution
STEP 4: A unified policy
While enterprise mobility can in theory be ‘everything, anywhere’, the desired reality is likely to be far more nuanced. Every business must have a solution which can determine who, what and from where someone is accessing its network, and apply uniform rules for what access is available in each scenario.
STEP 5: Insight and visualisation
There are clear business benefits to be able to predict issues and manage networks through the use of insight tools, including who is using the network, and what for. It can inform firewalls and boundary controls and help protect against misuse of the network. It can also provide capacity planning, which helps organisations to avoid bottlenecks and show where there might be a weak spot in a network, or where signal has degraded, allowing organisations to improve the quality of their networks and thus the experience of their customers.
Enterprise mobility is the future for businesses and their customers.
Organisations want to realise the benefits of providing seamless and reliable mobile connectivity for their workforce. But adopting a mobile strategy is not as simple as just providing a wireless network solution.
Laying the right foundations is essential. There is no ‘one size fits all’ approach to enterprise mobility, and different organisations across different sectors will have differing needs and priorities. But once a business has its strategy and essential roadmap in place, the route to improved customer and employee service is made far clearer.